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Frequently Asked QuestionsThis guide should answer all your questions about ordering Readerware products. If not, please e-mail support@readerware.com.
Do you offer a 30 day money back guarantee? Yes. If you are not satisfied with your Readerware purchase you can return it within 30 days for a full refund. But remember, Readerware is also available for a free 30 day evaluation. The evaluation version is fully functional and you can try it out free on your machine for 30 days. Get comfortable with all the features of Readerware before you buy. All upgrades within a major release are free. If you license Readerware 2.x, you can always download the latest 2.x release free from the web site. The latest release is also available on CD for a small shipping and handling charge. There is a charge for upgrading between major releases. So if you license Readerware 2.x, there will be a charge for upgrading to Readerware 3.0. There is a grace period. If you purchase within six months of the new major release, the upgrade will be free. Once you upgrade to Readerware 3.0, all 3.x releases will be free and so on.
Once you complete your order a page is displayed in your browser with full information on the process. The same information will be sent to the e-mail address you supplied when ordering. It is very important that you provide a valid e-mail address when placing your order. All orders are processed for Readerware by Plimus, Inc. You will receive a confirmation e-mail from Plimus as soon as they have processed your order. If you order by credit card the charge will appear on your credit card statement as: "PLIMUS.COM ONLINE STORE". Once Plimus have processed the order it will be sent to Readerware for fulfillment. You will receive a registration e-mail from Readerware Corporation within 24 hours, normally a lot sooner. The e-mail will contain full instructions on how to register the product. You don't have to download or install any additional software, you can enter your registration code into the evaluation version you are already running. If you ordered a CD or free CueCat barcode reader your order will be shipped by the next business day at the latest. All orders are shipped first class mail or international airmail from Clearlake Oaks, CA. Even if you order on CD, you will still receive a registration e-mail so that you can register your product immediately. All US orders are shipped USPS first class mail, all other countries are shipped via Airmail.
Check any spam filters that you have installed, it is possible that your registration e-mail was snagged by an errant spam filter. If you are using a spam challenge system, check to see if your registration e-mail is waiting for confirmation. I do try and respond to spam challenges but it can delay the registration e-mail. Make sure you supplied a valid e-mail address when submitting your order. If you have not received your Readerware registration e-mail within 24 hours, please contact support@readerware.com for assistance.
Once your order has been processed, Plimus will send you a receipt for your purchase via e-mail. You can always request a new receipt by looking up your order in the Plimus store at http://www.plimus.com/find_order.jsp.
When you license Readerware, you can run it on the platform of your choice. The CD contains all versions of Readerware. The registration key is cross platform. So when you place an order for Readerware software, you are not asked what operating system you are running. You can run Readerware on Windows, Mac OS X Linux, whatever. It is your choice. This also means that if you ever switch from say Windows to a Mac, you can take Readerware with you. There are no additional charges when you switch operating systems.
Nothing. All your data is still there. When you purchase Readerware you will receive a registration e-mail from Readerware Corporation within 24 hours, normally a lot sooner. The e-mail will contain full instructions on how to register the product. You don't have to download or install any additional software, you can enter your registration code into the evaluation version you are already running. All your data is still there. If you ordered a CD you may want to install the latest version from the CD. Just install over your current installation. Readerware will be updated, but your database is not touched.
Yes. As the only user, you can install Readerware on multiple machines with a single license. For example, many users these days have a desktop PC and a laptop. You can install Readerware on both with a single license. As Readerware is a cross platform application, that means you can also install Readerware on machines running different operating systems. For example if your desktop is a Windows PC and your laptop a Mac, you can still install Readerware on both with a single license. You must be the only user when installing Readerware on multiple machines. For example you could install Readerware on your office PC and your home PC as long as you are the only user. But if while you are using Readerware on your home PC, a coworker is using Readerware on your office PC, multiple licenses are required.
No. To be notified when new updates are available, please check out the Readerware Newsletter. You can sign up for a free newsletter subscription. It will keep you informed about new Readerware releases and products as well as providing useful product tips. Your privacy is very important, you are not automatically signed up for anything. You must opt in and subscribe to the newsletter. Readerware never gives out any information about our customers to anybody.
Support for Readerware products is always free. The product help should answer most of your questions. This is available from within the product using the Help menu. It is also available online. In addition to the product help you can access the Readerware Tutorial which takes you on a guided tour of the most commonly used Readerware features and our Knowledge Base where you will find the answers to common questions on installing and running Readerware. From the Readerware Help menu, you can also check for updates to the program. While not essential we do recommend you install the latest version before reporting problems. If you cannot find an answer to your questions please contact support@readerware.com. At this time Readerware can only offer support via e-mail, there is no telephone support available. You will typically receive a response to your e-mail within a few hours or first thing next morning if your e-mail is received overnight, US PST.
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